8wwww Help Center
Answers to the questions we get most often — deposits, withdrawals, bonuses, login, the app, and account rules. If you need a live person, 24/7 chat is always open.
Account Setup & Registration
Opening an account takes about two minutes. You need a working phone number, a valid email address, and you must be 18 or older. One account per person — duplicate accounts are closed without notice.
What you need to register
- Mobile number (Bangladeshi SIM)
- Email address
- A password you create during sign-up
- Confirmation that you are 18 or above
The registration form is at /8wwww-register/. After you submit, you will receive a one-time code by SMS or email to confirm your contact details. Once confirmed, your account is active and you can make a deposit straight away.
Trouble Logging In
Most login problems come down to three things: a wrong password, a phone number entered with or without the country code, or the site being accessed through an outdated bookmark.
Reset your password
Go to the login page and tap "Forgot Password." Enter the email or phone number linked to your account. A reset link or OTP will arrive within a couple of minutes. If you do not see it, check your spam folder or the message tray of your mobile number.
Account locked after multiple failed attempts
After several wrong passwords the account is temporarily locked for security. Wait 15 minutes, then try again. If you are still locked out, reach out through 24/7 live chat and an agent can unlock the account after checking your identity.
How Deposits Work
8wwww accepts bKash, Nagad, Rocket, Upay, and Bank Transfer. The minimum deposit is ৳350. Money typically appears in your account within 6 minutes of a successful transfer.
| Method | Minimum | Arrival Time | Notes |
|---|---|---|---|
| bKash | ৳350 | ~6 min | Send Money option, not Pay Bill |
| Nagad | ৳350 | ~6 min | Personal account only |
| Rocket | ৳350 | ~6 min | DBBL-linked wallets accepted |
| Upay | ৳350 | ~6 min | UCB mobile wallet |
| Bank Transfer | ৳350 | ~6 min | NPSB / BEFTN; keep reference number |
Always use the account number shown in the cashier at the time of your deposit. The receiving number can rotate; using an old number from a previous session may delay or misroute your funds. If a deposit does not arrive after 15 minutes, open live chat and share your transaction ID.
Getting Your Money Out
Withdrawals are processed to the same payment method you used to deposit. The minimum withdrawal is ৳1,500 and the maximum per day is ৳245,000. Processing time is typically 9 minutes once your request is approved.
When will the money reach my mobile wallet?
Standard requests are reviewed and sent within 9 minutes. The first-ever withdrawal from a new account may take up to 1 hour while identity details are cross-checked. After that, all subsequent withdrawals follow the standard timeline.
Why was my withdrawal declined?
- Your account identity check has not been completed yet.
- You have an active bonus with wagering still remaining.
- The withdrawal destination wallet does not match the deposit source.
- The amount is below ৳1,500 or above the daily cap of ৳245,000.
Full instructions are in the withdrawal guide.
First Deposit Bonus Rules
Your first deposit earns a 105% bonus, capped at ৳8,000. So if you deposit ৳4,000, you receive ৳4,200 in bonus funds — giving you ৳8,200 total to play with.
| Rule | Details |
|---|---|
| Bonus percentage | 105% of first deposit |
| Maximum bonus | ৳8,000 |
| Minimum qualifying deposit | ৳350 |
| Wagering requirement | 17× the bonus amount |
| Validity | 7 days from the moment the bonus is credited |
| Eligible games | Slots, crash games, fishing games |
Wagering means turning over the bonus amount 17 times on eligible games. Live casino wagers do not count toward the requirement. If the 7-day window closes before the requirement is met, the bonus and any winnings from it are removed. Your deposited cash balance is not affected.
Reload bonuses (29% on subsequent deposits) and the daily cashback of 1.4% operate under separate terms. See the bonus & VIP page for full details.
What Does 8wwww's VIP Programme Offer?
The VIP programme has six tiers: Bronze, Silver, Gold, Platinum, Diamond, and Black Diamond. Your tier is determined by monthly betting turnover. Higher tiers give a better daily cashback rate, a larger daily withdrawal limit, and a birthday bonus.
| Tier | Monthly Turnover | Cashback | Daily Withdrawal | Birthday Bonus |
|---|---|---|---|---|
| Bronze | Open to all | 1.4% | ৳240,000 | — |
| Silver | ৳65,000 | 1.7% | ৳490,000 | ৳600 |
| Gold | ৳270,000 | 2.0% | ৳970,000 | ৳1,900 |
| Platinum | ৳1,200,000 | 2.3% | ৳1,900,000 | ৳6,000 |
| Diamond | ৳4,900,000 | 2.6% | ৳3,800,000 | ৳19,000 |
| Black Diamond | ৳21,000,000 | 2.9% | ৳7,600,000 | ৳59,000 |
Account Identity Check
An identity review is required before your first withdrawal. You do not need to submit anything to register or deposit — only when you request a payout for the first time.
What documents are accepted?
- National ID Card (NID)
- Passport
- Driving Licence
Upload a clear photo (front and back for NID) through the cashier section of your account. The review takes up to 24 hours. Once approved, the check does not need to be repeated unless your details change.
App & APK Questions
The 8wwww Android app (version 3.9.5, 32 MB, Android 8.0 or higher) is free to download. Because it is not on Google Play, you need to allow installs from unknown sources in your phone's security settings before running the APK file.
Step-by-step install
- Open Settings on your Android phone, go to Security, and enable "Install from unknown sources" (or "Install unknown apps" on Android 10+).
- Visit the APK download page and tap the download button.
- Once the file downloads, open it from your notifications or file manager and follow the prompts.
- Log in with your existing account or register directly inside the app.
The app carries the full game library including live casino, slots, and cricket betting. If you run into an install error, disable any active VPN first, then retry.
Games & Providers
The lobby holds games from Red Tiger, PG Soft, Habanero, Spribe, and JILI. Categories include slots, crash games, fishing games, lottery games, and live casino tables. The total catalogue runs to over 3,700 titles.
Minimum bets start from ৳1 on many slots, so you can explore different games without spending much. Crash games like Aviator-style titles from Spribe let you set an auto-cashout point. Fishing games from Habanero use a shared jackpot pool.