Who We Are
8wwww is an online gaming platform available at 8wwww.cam, offering slots, live casino tables, sports betting and crash games to players in Bangladesh. When you register an account, make a deposit or place a bet, you share personal data with us. This policy is our commitment to being transparent about what we do with that data.
By using our platform, you agree to the terms described here. If you have questions at any point, our 24/7 live chat team can direct you to the right person.
Data We Collect from You
We collect information in three main ways: directly from you during registration, automatically when you use the platform, and from third-party services linked to your account.
Information you provide directly
- Full name, date of birth and nationality
- Mobile number and email address
- Preferred payment method (bKash, Nagad, Rocket, Upay or bank account details)
- Identity documents submitted for account review: National ID Card (NID), Passport or Driving Licence
- Any messages you send to our support team via live chat
Information collected automatically
- Device type, operating system version and browser
- IP address and approximate location (country and city level)
- Session timestamps, pages visited and time spent
- Game history: titles played, bet amounts (in ৳ BDT), outcomes and session duration
- Deposit and withdrawal transaction records
Information from third parties
- Payment confirmation data passed from bKash, Nagad, Rocket or Upay when you deposit
- Game round results and bet logs sent by our game providers (Red Tiger, PG Soft, Habanero, Spribe, JILI)
Why 8wwww Collects This Information
We only collect data that serves a clear purpose. Below are the specific reasons, so you can see exactly what each piece of data is used for.
- Account management: Your name, mobile number and email are needed to create and maintain your account, send deposit confirmations and process withdrawals.
- Payment processing: Transaction data is shared with your chosen payment provider to complete deposits (typically within 6 minutes) and withdrawals (typically within 9 minutes).
- Identity review: Before your first withdrawal, we review a government-issued ID document to confirm your identity. This is required by our operating terms. The review takes up to 24 hours.
- Responsible gaming monitoring: Game history and session data help us flag unusual patterns, enforce deposit limits and comply with our 18+ policy.
- Fraud prevention: IP addresses and device fingerprints are cross-checked to detect duplicate accounts or suspicious activity.
- Customer support: Chat transcripts are stored temporarily so our team can follow up on open issues without asking you to repeat yourself.
- Platform improvement: Aggregated, anonymised usage data tells us which games players enjoy and where the interface causes friction.
Cookies and Tracking Technologies
Our website uses cookies — small text files stored on your device — to keep you logged in between sessions and to remember your language and display preferences. We also use session analytics scripts to track how players navigate the lobby.
We do not use third-party advertising cookies or sell behavioural data to ad networks. You can disable cookies through your browser settings, but doing so may prevent the site from functioning correctly (for example, you may be logged out each time you close the tab).
When Your Data May Be Shared
We do not sell personal data. Sharing is limited to the following situations:
- Payment processors: bKash, Nagad, Rocket, Upay and bank partners receive only the transaction details they need to process a payment.
- Game providers: Providers like Red Tiger and PG Soft receive a session token and player ID, not your personal contact details or payment information.
- Legal requirements: If a Bangladesh authority presents a lawful order, we are obligated to disclose the requested information. We will notify you if permitted to do so.
- Fraud investigations: In cases of suspected fraud or money laundering, relevant transaction and identity data may be shared with our compliance partners.
How Long We Keep Your Data
We keep account data for as long as your account is active. If you close your account, we retain transaction records and identity documents for a period required by our operating terms (typically five years) to comply with financial record-keeping obligations. After that period, data is permanently deleted or anonymised.
Support chat transcripts are deleted after 90 days unless the conversation is linked to an open dispute. Session logs are aggregated and stripped of identifiers after 12 months.
Your Rights as a Player
You have the following rights over your personal data held by 8wwww:
- Access: Request a copy of the data we hold about you.
- Correction: Ask us to fix inaccurate details (name spelling, mobile number, etc.).
- Deletion: Request deletion of your account and associated personal data, subject to our legal retention obligations.
- Restriction: Ask us to pause processing while a complaint is being investigated.
- Objection: Object to processing carried out for platform improvement or analytics.
To exercise any of these rights, start a conversation on 24/7 live chat and ask to speak with the data team. We aim to respond within 14 days.
Keeping Your Account Secure
We use TLS encryption on all data transmitted between your device and our servers. Passwords are hashed and are never stored in plain text. Identity documents uploaded during account review are stored in an access-controlled environment and are not accessible by customer support agents beyond what is needed for the review.
On your side, you can protect your account by using a strong unique password, never sharing your login credentials and logging out on shared devices. If you suspect unauthorised access, contact our support team immediately through live chat.
Players Under 18
Our platform is strictly for adults aged 18 and over. We do not knowingly collect data from anyone under 18. If we discover that an account was created by a minor, it will be closed and any funds will be returned through the original payment method. If you believe a minor has created an account, contact our support team.
Updates to This Policy
We may update this Privacy Policy when our practices change or when legal requirements are updated. When we make significant changes, we will post a notice on the platform and update the "Last updated" date at the top of this page. Continuing to use 8wwww after a policy update constitutes acceptance of the revised terms.
We recommend checking this page periodically if data privacy is a concern for you. The policy in force at the time you last logged in applies to any data collected during that session.
Contact Us
If you have a question about this policy, want to exercise a data right, or need to report a concern, reach our support team through the live chat button on any page of 8wwww.cam. Support is available 24/7. For formal data requests, include "Data Privacy Request" in your first message so it is routed correctly.